All articles

ORDERING

Categories

Order Issues

5 articles

Articles

Can I edit or cancel my order?

If you placed your order on our online store (not Facebook or Instagram), there is a 30 minute period when the order can be updated, adjusted, or cancelled. You can make edits directly from the order status page, which can be found on your confirmati

Do you offer gift receipts?

At this time, we don’t offer gift receipts. If you’d like to make sure the gift recipient is able to exchange or return an item, just make sure they’re aware of the Nation Order Number, and the shipping zip code. They will be able to use our gift ret

Do you offer shipping insurance?

We partner with Order Protection to offer package insurance on our orders. At checkout, there is an option to purchase Order Protection. Purchase covers your order against loss, theft, and package damage.

I do not live in the US, can I place an order?

Yes, we ship to most countries in addition to the continental U.S., Alaska, and Hawaii. Contact Us if you are having trouble placing an international order and we will do our best to help you out.

What is your order processing window?

We process orders within 1-2 business days of the order being placed. Orders placed after 9am PST will be fulfilled the following business day. Processing times are estimates that can be impacted by inclement weather and other unforeseeable circumsta

Do you charge sales tax?

Yes, if you are in the following states your order will be subject to sales tax:. AlabamaArizonaArkansasCaliforniaColoradoConnecticutFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMichiganMississippiMissouriNebraskaNe

The item I want is sold out. Will it become available again?

If an item is sold out, it will likely not come back into stock. We produce our collections in limited batches (because smaller runs = less waste = better for the planet). However, there are some styles that we just can’t get enough of. Sign up for o