My order says "delivered" but I didn't receive it. What now?Updated 2 months ago

We’re sorry to hear your order hasn’t arrived yet! Sometimes carriers mark packages as delivered a bit early, so we ask that you wait 48 hours after the delivery scan. In the meantime, we recommend checking with neighbors, building staff, or reviewing any security footage around the delivery time.

If your shipment was marked as delivered less than 2 days ago: 

Here are some things you can try in the meantime:

• If you have a doorman or concierge, try checking with building staff to see if your package was received but misplaced. Delivery mix-ups happen!
• Try checking with friendly neighbors to see if your package was delivered to the wrong address. 
• If you have a doorbell or security camera on your property, try reviewing the footage around the delivery time to see if the delivery was completed.

If your shipment was marked as delivered 2 or more days ago:

Please Contact Us, our Customer Care team will help out.