My order says "delivered" but I didn't receive it. What now?Updated a month ago

We're sorry to hear that! We insure all of our packages with Order Protection. 

When an order is marked as delivered by the shipper, but is not received, these shipment claims require a waiting period of 48 hours from the delivery time before filing, as carriers will sometimes mark a package as delivered before arriving at your address. 

If your shipment was marked as delivered less than 2 days ago: 

Here are some things you can try in the meantime:

• If you have a doorman or concierge, try checking with building staff to see if your package was received but misplaced. Delivery mix-ups happen!
• Try checking with friendly neighbors to see if your package was delivered to the wrong address. 
• If you have a doorbell or security camera on your property, try reviewing the footage around the delivery time to see if the delivery was completed.

If your shipment was marked as delivered 2 or more days ago:

You’ll be eligible to file a claim! You can do so by clicking HERE and selecting the reason: ‘delivered but not received’.

If you have any questions or need further assistance with this process, please Contact Us.