ORDER & SHIPPING ISSUES
Why hasn't my order shipped yet?
We're in the middle of a warehouse move. Orders placed between March 24–31 should expect a 5–10 day shipping delay. We appreciate your patience, please reach out to us with any questions about how your order is affected.
The item is received is wrong. What now?
We're so sorry, and will correct our mistake right away. To get another order out to you as soon as possible, please start an exchange in our Return Portal and select "Wrong Item" as the reason for return. The portal will guide you through uploading
The item I received is damaged. What now?
We're so sorry that your item was received damaged. To get another order out to you as soon as possible, please start an exchange in our Return Portal and select "Damaged Item" as the reason for return. The portal will guide you through uploading pho
An item on my order is missing. What now?
We’re sorry to hear that, and will be happy to help get the item to you as quickly as possible. If your order arrived, and an item is missing, please Contact Us. When you reach out, please include photos of the item(s) received, the inside of the pac
My order says "delivered" but I didn't receive it. What now?
We’re sorry to hear your order hasn’t arrived yet! Sometimes carriers mark packages as delivered a bit early, so we ask that you wait 48 hours after the delivery scan. In the meantime, we recommend checking with neighbors, building staff, or reviewin