Nation Los Angeles

Frequently asked questions and site policies.

Help Center | Nation Los Angeles

What is your return policy?

Can I return a final sale item?

How do I return or exchange something from my order?

How long does it take to process a return?

What if my return is late?

What are the exchange options?

What if the return portal says "Order Not Found"?

How do I find my return shipping label?

What if I use my own shipping label?

What if I don't use the return portal to send an item back?

U.S. RETURNS AND EXCHANGES

How do I return an international order?

Can I exchange an international order?

INTERNATIONAL RETURNS & EXCHANGES

Do you offer Gift Receipts?

How do I return or exchange a gift?

If I send back a gifted item will the gift giver know?

GIFT RETURNS AND EXCHANGES

Will using a discount code make my order final sale?

Will purchasing an item during a flash sale make my order final sale?

Can I use a discount code on a Final Sale item?

How can I get a discount?

What is a flash sale?

When do promotional discount codes expire?

Can you honor a discount or promotion on an order I already placed?

DISCOUNTS & PROMOTIONS

How will my order ship?

How fast is your shipping?

How much does international shipping cost?

How fast is international shipping?

Are duties and taxes included in my order total?

SHIPPING

Can I return final sale styles?

What if I purchase a Final Sale item as a gift?

Will using a discount code make my order Final Sale?

FINAL SALE

What is the best way to care for Peruvian Cottton?

What is the best way to care for Baby Alpaca?

What is the best way to care for Hacci?

What is the best way to care for Sateen?

How do I care for my items?

Are your items pre-shrunk?

If the item is "hand wash," can I use the hand wash cycle on my washing machine?

What should I do if something pills?

Material Spotlight: European Flax Linen

GARMENT INFO & CARE

Where can I find my order details?

What is Checkout+?

Can I edit or cancel my order?

What is your order processing window?

The item I want is sold out. Will it become available again?

ORDERING

Why hasn't my order shipped yet?

The item is received is wrong. What now?

The item I received is damaged. What now?

An item on my order is missing. What now?

My order says "delivered" but I didn't receive it. What now?

ORDER & SHIPPING ISSUES

What's my size?

How do your clothes fit?

Is there a place where I can try things on?

What size are your models wearing?

Do you have a size chart?

What length is the product?

FIT & SIZING

What is the (Recycle) Clean Out Bag?

How do I use my (Recycle) Clean Out Bag?

Why should I use a (Recycle) Clean Out Bag?

What conditions can the clothes be in?

What are (Recycle) Clean Out Bags made of?

I registered my (Recycle) Clean Out Bag. How do I get my Nation store credit?

Can I use Nation store credit to buy another (Recycle) Clean Out Bag?

THE (RECYCLE) CLEAN OUT BAG

How do I care for my belt?

How do I measure my belt size?

I don't own a belt. How do I measure my belt size?

BELTS

Where can I purchase a Gift Card?

Can I return a Gift Card?

Can I return an item purchased with a Gift Card?

When does my Gift Card expire?

When will the recipient receive the Gift Card?

Gift Cards

What do your three values of Impact, Community, and Simplicity mean?

What are your sustainability initiatives?

What do you mean by "Owning Your Impact"?

Is this talk about your impact a marketing ploy?

Where is your clothing produced?

How do you choose your fabrics?

Is climate change real?

SUSTAINABILITY & IMPACT

Who can I contact about US wholesale inquires?

Who can I contact about wholesale in Canada?

WHOLESALE

Why do I only see people who are size small represented on your photos?

Why aren't the models wearing bras in your photos?

INCLUSIVITY

Why are your clothes so expensive?

Do you pay living wages?

PRICING

MISC UNPUBLISHED

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Categories

U.S. RETURNS AND EXCHANGES

INTERNATIONAL RETURNS & EXCHANGES

GIFT RETURNS AND EXCHANGES

DISCOUNTS & PROMOTIONS

SHIPPING

FINAL SALE

GARMENT INFO & CARE

ORDERING

ORDER & SHIPPING ISSUES

FIT & SIZING

THE (RECYCLE) CLEAN OUT BAG

BELTS

Gift Cards

SUSTAINABILITY & IMPACT

WHOLESALE

INCLUSIVITY

PRICING