U.S. RETURNS AND EXCHANGES

What is your return policy?

Returns and exchanges are allowed within 14 days of delivery, and must be submitted in our Return Portal. We will take back anything that isn’t worn, altered, or washed with all tags attached. We encourage you to reuse the package that you received y

Can I return a final sale item?

All sale items are final sale and cannot be returned or exchanged. We know that's not always ideal, but unfortunately, we can't make any exceptions to this policy. If you received an incorrect, defective or damaged final sale item, please Contact Us

How do I return or exchange something from my order?

How long does it take to process a return?

Once we receive your return, please allow 5-7 days for processing. For refunds back to the payment method on the order,  allow 3-5 days for your bank to post the refund to your account. If you have selected a refund through store credit, the store cr

What if my return is late?

Returns expire if the item has not been shipped back within 28 days of the return being initiated. We do not accept returns once the return has expired. If you have an extenuating circumstance, please Contact Us for help.

What are the exchange options?

Exchanges are processed through our return portal. If you would like to exchange your item, rather than return it for a refund, we have two exchange options:. Instant Exchange. When you select an Instant Exchange, your exchange order is placed immedi

What if the return portal says "Order Not Found"?

If the return portal is not able to find your order, it may be that the wrong order number was used. Your order number is on the subject line of your Order Confirmation email, or on your Packing Slip under 'Reference". It will be a six-digit number s

How do I find my return shipping label?

This will be available on your Return Status Page. Once you hit “submit” on your return, you will be directed to a Return Status Page. From this page, you can access both a Shipping Label to print, or a QR code for a ‘USPS label broker ID’, to print

What if I use my own shipping label?

We provide a prepaid shipping label for all eligible returns. This label must be used to ensure your return is properly tracked and linked to your order. We cannot guarantee a refund if a self-paid shipping label is used instead.

What if I don't use the return portal to send an item back?

Using the return portal ensures that your return is properly tracked, linked to your original order, and handled as quickly as possible. We are unable to guarantee processing or refund of any items sent back without a return request created through t