Nation Los Angeles

If the return portal is not able to find your order, it may be that the wrong order number was used.Your order number is on the subject line of your Order Confirmation email, or on your Packing Slip under &apos;Reference&quot;. It will be a six-digit number starting in 2 (e.g. #200600).&#xA0;Here is an example packing slip, with the Order Number (reference) circled in blue: <img src="https://attachments.gorgias.help/0l9dY2VKLzY7rZkL/hc/bVpA37lLlv7J5oEd/2025031300-5fd646b0-2103-4aea-b63a-1fc141ba8ac5-screenshot%202025-03-12%20at%205.20.26%E2%80%AFpm.png" style="width: 521px;" class="fr-fic fr-dib">

If the return portal is not able to find your order, it may be that the wrong order number was used. Your order number is on the subject line of your Order Confirmation email, or on your Packing Slip under 'Reference". It will be a six-digit number s

What if the return portal says "Order Not Found"?

RETURNS & EXCHANGES

What do your three values of Impact, Community, and Simplicity mean?

What are your sustainability initiatives?

What is Carbon Footprint Offset?

What do you mean by "Owning Your Impact"?

Is this talk about your impact a marketing ploy?

Where is your clothing produced?

How do you choose your fabrics?

Is climate change real?

SUSTAINABILITY & IMPACT

What is the (Recycle) Take Back Bag?

How do I use my (Recycle) Take Back Bag?

Why should I use a (Recycle) Take Back Bag?

What conditions can the clothes be in?

What are (Recycle) Take Back Bags made of?

I registered my (Recycle) Take Back Bag. How do I get my Nation store credit?

Can I use Nation store credit to buy another (Recycle) Take Back Bag?

THE (RECYCLE) TAKE BACK BAG

WTF is Circularity?

What is (Renew)?

What can I find in Nation's (Renew) collection?

What should I do when I receive my order?

How do I pay for a pre-loved item?

Can I buy an item if I don't live inside the United States?

When will I receive my (Renew) item(s)?

Can I return my (Renew) purchase?

How do I sell a pre-loved item on (Renew)?

What can I sell?

What if an item I want to sell isn't in my purchase history?

How is my product approved?

How should I take photos of my items?

How should I price my item?

What price can I sell it at?

Can I sell an item if I don't live inside the United States?

How is shipping handled?

How should I prepare my item once it's sold?

What packing should I use?

When will I receive my store credit?

How will I receive my store credit?

Why should I sell my items on (renew)?

What is the impact of shopping secondhand?

(RENEW) & CIRCULARITY

What is your return policy?

Can I return a final sale item?

How do I return or exchange something from my order?

How long does it take to process a return?

What if my return is late?

What are the exchange options?

How do I return or exchange a gift?

If I send back a gifted item will the gift giver know?

Can I return an international order?

Can I exchange an international order?

Why is my return eligible for store credit, but not a refund?

How do I find my return shipping label?

Will using a discount code make my order final sale?

Will purchasing an item during a flash sale make my order final sale?

Can I use a discount code on a Final Sale item?

How can I get a discount?

What is a flash sale?

When do promotional discount codes expire?

DISCOUNTS & PROMOTIONS

Can I edit or cancel my order?

Do you offer gift receipts?

Is my package protected against loss, theft, or damage?

I do not live in the US, can I place an order?

What is your order processing window?

Do you charge sales tax?

The item I want is sold out. Will it become available again?

The item is received is wrong. What now?

The item I received is damaged. What now?

An item on my order is missing. What now?

I can't find my Order Confirmation

My order says "delivered" but I didn't receive it. What now?

Order Issues

ORDERING

How will my order ship?

How fast is your shipping?

Do you offer overnight shiping?

How much does international shipping cost?

How fast is international shipping?

Are duties and taxes included in my order total?

SHIPPING

Are your items pre-shrunk?

Material Spotlight: European Flax Linen

Garment Info

How do I care for my items?

If the item is "hand wash," can I use the hand wash cycle on my washing machine?

What should I do if something pills?

What is the best way to care for Peruvian Cottton?

What is the best way to care for Baby Alpaca?

What is the best way to care for Hacci?

What is the best way to care for Sateen?

Garment Care

GARMENT INFO & CARE

Where can I purchase a Gift Card?

Can I return a Gift Card?

Can I return an item purchased with a Gift Card?

When does my Gift Card expire?

When will the recipient receive the Gift Card?

Gift Cards

What split payment options do you offer?

What is Klarna?

Do split payments require a credit check?

Is there a fee to use 4 interest-free installments?

How can I reach klarna?

Split Payments

PAYMENTS

Who can I contact about US wholesale inquires?

Who can I contact about wholesale in Canada?

WHOLESALE

Can I return final sale styles?

What is your sale return policy?

What if I purchase a Final Sale item as a gift?

Will using a discount code make my order Final Sale?

What if a Final Sale style I ordered arrived damaged?

Can I return an accessory?

FINAL SALE

Why do I only see people who are size small represented on your photos?

Why aren't the models wearing bras in your photos?

INCLUSIVITY

Why are your clothes so expensive?

Do you pay living wages?

PRICING

What's my size?

How do your clothes fit?

Is there a place where I can try things on?

What size are your models wearing?

Do you have a size chart?

FIT & SIZING

How do I care for my vintage belt?

How do I measure my belt size?

I don't own a belt. How do I measure my belt size?

My vintage belt has signs of wear, is this normal?

Can I return my vintage belt?

The vintage belt I wanted is sold out, will it be available again?

VINTAGE BELTS

MISC UNPUBLISHED

What if the return portal says "Order Not Found"?Updated a month ago